4 minutes
Role Playing QA
Photo by Lucas Santos on Unsplash
This week I ran a fun experiment and thought others would get a kick out of it.
Over the last couple of weeks I’ve been working on an automation project. I can’t go into details, but the project was unlike anything I’d ever worked on. Lots of tinkering, testing, and trial and error.
Nearing the end, I knew I needed some folks to walk through the different workflows I’d created and made sure they made sense to people that, well, weren’t me. I tapped my fellow teammates who only vaguely knew what I was working on and they agreed to help.
Here was the challenge though: how could I give my teammates instructions on what to test without just walking them through the flows step by steps?
BDD - Behavioral dungeon delving
I was reminded of my first job where we used Cucumber-style tests. These tests attempted to, in very human-readable language, walk through each step of our mission critical processes. Here’s an example what one of those tests might look like:
As a potential customer
When I visit the homepage
And I scroll down to the bottom of the page
And I click the "sign up" button
Then I see the sign up form
One of the big advantage of these kinds of tests is they cause you to be explicit about the important flows within your application. This looks a lot like what I myself was going through as I built out this project.
“Okay, I’m a content owner who just got pinged on this new GitHub issue”
“I visit the issue page and see instructions”
“I have verified things are up to date”
Having that mental checklist of what the user flow should look like is crucial during development. But if I were to give these steps to my teammates I would miss testing its intuitive-ness.
These flow are going to be used by real people. They aren’t concerned with, nor do they know about an arbitrary set of steps I’ve lined up. They have circumstances and goals. When my application is finally released, there is only one question I care about: does it help people reach their goals given their circumstances?
Character sheets
“Okay, here is your background info for the test. It’s supposed to be somewhat vague, but if you’re really confused let me know. I’m going to run the script in about 10 minutes. Thank you again for agreeing to help!”
I was going out on a limb here. I didn’t want to waste my teammates’ time with my silly experiment, but I knew I couldn’t just spell out steps without spoiling the point of their testing. So I rolled the dice and gave each person a character.
Like an old text adventure game, each person was set up with a brief but rich background.
You helped build Git Smart, a tool for teaching new developers how to use Git.
At first, you were the only developer on the project. As it's grown, you've decided to collaborate with other devs (some of the same folks that learned via Git Smart). You're looking for a platform to collaborate on and have decided to investigate GitHub.
Once you read what they have to offer on their homepage, you are compelled to sign up and try out their service.
(The actual test flows were a bit more complicated then navigating to a signup form, but hopefully this get’s the point across.)
With that, I left it up to them to figure out what to do.
Feedback loot
Everyone made it through their flow (yay!). There was some confusion – not everything went exactly as planned, but no show-stoppers.
They were each able to provide detailed and qualitative feedback. I loved hearing the stories of what they tried and how it worked (or broke) for them. Those stories were much more valuable then the simple “did it work?” answers I would have gotten by laying out all the steps.
Plus, it was a lot of fun coming up with those stories. And the team seem to have fun with it too. I’m not sure this will be practical for every testing scenario I’ll need to run, but it’s definitely a tool I’m keeping in by belt going forward.
I’m not brave enough to host comments here, but feel free to hit me up on Twitter.
It only took two years, but I made another blog post! Something dumb and fun I got to try at work this week.https://t.co/sdmMNMjU3f
— Dustin Brown (he/him) (@dustinbrownman) September 29, 2021